Refund policy

Certainly, I can help you generate a standard online store return and refund policy. Please keep in mind that while I can provide a template, it's essential to tailor the policy to your specific business, industry, and local legal regulations. Consult with legal counsel to ensure your policy complies with all relevant laws and regulations. Here's a basic template to get you started:

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Return and Refund Policy

Last Updated: November 5th, 2023

1. Returns

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, please read our return policy to learn about options available to you.

1.1. Eligibility for Returns

• To be eligible for a return, your item must be unused and in the same condition that you received it.
• It must also be in the original packaging.
• Any item not in its original condition, used, worn, damaged, or missing parts for reasons not due to our error is not eligible for a return.

1.2. Requesting a Return

To request a return, please contact our Customer Service team at Balticshops@balticstreet.org within 14 of days of receiving your order. Please provide the following information in your request:

• Your order numbers.
• The item(s) you wish to return.
• Photograph of your item(s)
• The reason for the return.

1.3. Returns Process

Once your return request is approved, you will receive instructions on how to return the item(s). Please securely package the item(s) and include the return authorization information provided.

1.4. Refunds

After we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a check will be issued and sent to the address provided in your original order unless otherwise verified and provided. Please allow 7 days for processing after the email communication of approval or rejection of your refund. Please allow for standard postal times for the delivery of your refund upon approval.

2. Refunds

We will refund your purchase price if the return is approved, minus any shipping and handling fees (if applicable).

3. Non-Returnable Items

Certain items are not eligible for returns. These include, but are not limited to:

• Custom or personalized orders.
• Perishable goods.
• Downloadable software products.
• Gift cards.

4. Exchanges

If you need an exchange for the same item, please follow the return process as outlined above, and then place a new order for the item you want.

5. Contact Us

If you have any questions about our return and refund policy, please contact Customer Service at Balticshops@balticstreet.org.